WiVO Customer Experience

Turn everyconversationAnything this week?↑into thenextstep.

Answer questions, qualify interest, book appointments, promote offers and close more sales, across WhatsApp, Instagram and web.

Build your agent →Talk to our agent

3,500+businesses

90countries

25industries

Every one of them started with a diagnostic, not a contract.

See it work

Ask a question.
Watch what happens next.

Ask.The customer writes the way they always do, no menu, no form, no keywords.

◆Reads intent, not keywords✓Approved price only⇄Escalates on your rules●Live now

9:41

Carmen

Which plan should I get for two properties?

Both on the same portal? If so, the Duo plan covers it, no setup for the second listing.

Yes, same portal.

Then Duo is the one. Want the details, and the price held for 48h?

4 messagesOffer sent

CRM · Atrioupdated

ContactCarmen · WhatsApp

Listings2 · same portal

OfferDuo · held 48h

Follow-upThu 09:00

Act.Properties counted, portal confirmed, offer sent, 48h hold created, follow-up scheduled.

How it works

The intelligence cycle

Every conversation feeds the next decision. The loop runs by itself and gets sharper every week.

Customer talks

On WhatsApp, Instagram, web chat, email or voice.

AI answers

In seconds, in your brand voice, with full context.

AI executes tasks

Books, sends follow ups, reminders and quotes.

Captures intelligence

Every intent, objection and request is recorded.

Analyzes patterns

Across channels, teams, products and time.

Generates insights

What sells, what blocks, what customers ask for.

Recommends actions

Clear next moves, not dashboards to decode.

You grow

Fully automated. Continuous learning.

Every channel your customers use.
One agent that remembers them.

From the first message to the next action, WiVO keeps context moving across the channels included in your setup.

Instagram

Website

Facebook

WiVO

E-mail

TikTok

SMS

Phone

Can I book for Friday?

Qualified lead

Handed over with context

The solution

What if every conversation became a decision?

Three layers running at the same time: it answers, it learns and it tells you what to do next.

01Operational

Your agent is already where your customer is

One AI agent answering across every channel, with the same memory and the same brand voice. It books, qualifies, sells, follows up and reminds. Zero conversations lost.

Customer talking to the WiVO agent on her phone

WAnswered in 4s
WhatsApp, 23:41

Booking confirmed
Thu, 10:30

WhatsAppInstagramFacebookTelegramTikTokWebsiteEmailVoiceSMS

02Tactical

While it answers, it learns

Why customers buy

Why customers drop off

What they complain about most

What they ask for and never find

Where you are losing money without knowing

It turns conversation into intelligence.

+23% conversionCustomers who mention price convert more with a 10% offer.

47 drop offsDelivery time complaints cluster between 2pm and 4pm.

New demand32 customers asked for a product not in your catalog.

03Strategic

You stop guessing. You start anticipating.

Real time dashboard with the metrics that matter, smart alerts and behavior forecasts. Sharper campaigns, new product opportunities and a clear read of what your market is asking for.

Operations lead watching the WiVO dashboard

2,847

Conversations today

94%

Satisfaction

Active alerts

$45K

Open opportunities

Delivery complaints up 34% since yesterday.

Every conversation is a decision waiting to be made.

OUR AGENTS

See how our agents can help your company scale.

Customer Service Agent

Customer Service

Never lose a customer because no one responded in time. The Customer Service agent keeps your business available 24 hours a day, answers the main questions, collects the data and interest from each contact, and forwards to your team when the conversation requires human attention. This way, even outside business hours, every opportunity is received, recorded, and directed.

Sales Agent

Sales

Turn interest into opportunity before the lead goes cold. The Sales agent qualifies each contact, identifies who is ready to buy, keeps follow-up active, schedules meetings, and directs the best opportunities to the right salesperson. Your team stops wasting time with unqualified leads and losing sales due to delays, disorganization, or lack of follow-up.

Marketing Agent

Marketing

Your contact base shouldn't sit still waiting for the next campaign. The Marketing agent segments audiences, activates conversational campaigns, nurtures interests, and re-engages people who stopped responding, creating new opportunities from contacts your company has already won. Promotions, launches, events, and commercial dates start generating measurable, recurring conversations closer to conversion.

AI Human Agent

AI Human

Give your brand a recognizable face without depending on constant recordings. The AI Human presents products, explains services, and communicates news in different languages and formats, maintaining the same appearance, voice, and personality across all content. Your company gains a consistent and scalable human presence, reducing the time, cost, and complexity of producing new videos.

Take a diagnostic

Human in the loop

AI and humans working together

Automation does not replace people. It expands what your team can do.

Autonomous

The AI takes the heavy work

Scales thousands of conversations at the same time

Answers in seconds, 24 hours a day

Detects patterns across every channel

Runs follow ups and reminders without being asked

Collaborative

A human steps in when it really matters

The conversation needs human judgement

A high value opportunity shows up

A sensitive situation needs extra care

A strategic decision needs validation

You can take over at any moment from the platform, without breaking the automation.

This is not AI alone. It is AI plus human intelligence, working together.

Platform

See the platform in action

Live interfaces, actionable data and decisions guided by conversational intelligence.

Follow every conversation in real time

Unified context per channel, smart routing and full continuity between AI and your team, without asking the customer to repeat anything.

Livechat

WiVO CRM interface showing qualified leads and scores

WiVO analytics dashboard with live conversation metrics

WiVO insights panel with prioritized recommendations

Inside the conversation

Everything your front desk does, without the front desk.

One conversation moves from question to outcome. Follow the thread.

✓Approved source
Price list 2026

Answer sentR$180 per sessionFirst evaluation free

Answers only what you approved

Prices, hours, policies and conditions come from your official base. Nothing is invented on the spot.

Brand Memory →

09:00Free

10:00Booked

15:30Free

🗓First visit confirmed
Reminder the day before, 18:00

Books, confirms and reschedules

Reads real availability, holds the right slot and reminds the customer before the visit.

Scheduling →

Welcome to Lumen 👋

One tapBook a visitPrices and servicesTalk to a person

Guides with one-tap choices

Menus and buttons that move people forward instead of making them type.

Guided replies →

Captured in chat

NameSarah Johnson

Phone+1 415 ···· 22

ReasonLaser · face

Qualified lead 86%

Captures and qualifies on its own

Name, contact and intent collected in the conversation. No form, no drop-off.

Lead capture →

Do you have anything for oily skin?

↗3 options presented
inside the same conversation

Purifying facial · $90

Book now

Deep cleanse · $120

Book now

Peel course · $310

Book now

Shows what you sell, inside the chat

Services, packages and offers presented as choices the customer can act on, from treatments to enrolments, not just products in a cart.

Conversational selling →

This one needs a person.

MMarta joined
with the whole thread

Hands over with the whole thread

Your team arrives knowing everything. The customer never repeats anything.

Human handoff →

🔔Thursday, 18:00 with Dr. Vega

Reactivation

Quiet leads revived+34%

Reminds, follows up, brings back

Confirmations before the visit and a nudge for the ones who went quiet.

Reactivation →

Channels, connected

Manage every customer conversation from one connected platform.

Bring WhatsApp, voice, social, web and email together in one connected workspace. Respond, follow up and move every relationship forward without losing context.

Instagram

Facebook

TikTok

Website

Voice

E-mail

New customer message

Do you have this model in my size?

10:43 AM

0:24

Nearest store

Do you have availability this weekend?

One connected inbox

Bring every conversation into one workspace, so your team can respond across channels without switching tools or losing track.

Context that follows

WiVO recognizes the same customer across channels and keeps their history, intent and preferences connected to every interaction.

One continuous relationship

A conversation can begin on Instagram, continue on WhatsApp and move to a call, sale or support resolution without starting over.

WiVO AI Human Agents can see, hear, act, and understand.

Voice agents talk at your customers. WiVO AI humans talk with them, remember every word, and understand what they actually mean. Built, tuned, and deployed by our team alongside yours.

AI Humans

You've never talked to AI like this before.

Always There

The next evolution in Brand Presence.

No apps. No waiting.

24/7

Always ready to respond

Face-to-face

AI experience

Real-time conversation

Meet Steve

Steve is WiVO's Video Presence Agent. Talk to him about your business, ask about WiVO, or discover which agent can strengthen your brand's Presence.

Just start talking.

CHOOSE YOUR WIVO AGENT