Presence Conversational Content Visibility

Find out how to improve your company's customer service

Answer a few quick questions about your operation and see which points may be hindering your service and conversion of contacts.

Step 1 of 8

Details

14%

1Details
2Channels and volume
3Flow
4Challenges
5AI
6Decision
7Final
8Diagnosis

Let's start with your details.

This way we can understand who's talking to WiVO and give context to the diagnosis.

What is your name?*What is your company's name?*What is the best WhatsApp number to reach you?*What is your email?*What is your company's website?*What is your company's Instagram?*What is your company's industry?*

Where do the conversations happen?

Map out the active channels and the volume reaching your team every day.

Through which channels does your company receive customer contacts?*

Select all that apply

WhatsAppInstagramWebsiteFacebookEmailPhoneChatOther

Approximate volume of messages per day from each customer?*

Up to 5050 to 200200 to 1000More than 1000

How does customer service work today?

Choose the option that best matches your operation's current flow.

How are customers served today?*

Only by the teamBy chatbot and teamOnly by chatbotEach channel works differentlyWe still don't have a defined processMany contacts go unattendedI don't know

Where does the operation get stuck the most?

Select the challenges that most affect the experience of customers and the team.

What most hinders customer service today?*

Select up to five options

Slow to respondContacts get no replyThe chatbot only answers simple questionsThe chatbot doesn't understand specific situationsSalespeople receive contacts without contextWe lose opportunities outside business hoursThe team can't handle all the demandWe can't keep track of conversationsWe struggle to turn contacts into salesWe haven't identified the main problem yet

What role does AI play today?

Tell us where your company stands in adopting smart automation.

Do you already use any chatbot or AI agent?*

We don't use oneYes, but it only handles simple questionsYes, but it doesn't perform as we'd likeYes, and we want to improve the operationWe're evaluating optionsI don't know

What needs to change first?

Your priority and timeline help define the best starting point.

What would you like to improve first?*

Respond fasterRecover forgotten contactsImprove sales conversionServe more people without growing the teamOrganize the service channelsBetter qualify contactsTrack conversation performanceAutomate part of the serviceI still need to understand which solution is best

When do you plan to improve this operation?*

As soon as possibleIn the next 30 daysIn the next 2 or 3 monthsI'm still researchingI don't have a defined timeline

To wrap up, share the context.

Use this space to record what the previous data doesn't show yet.

Briefly tell us what's happening in your operation today.*You can share where service gets stuck, what your team has already tried, or which change you'd like to make first.

Your data is only used to follow up on the diagnosis. No payment is requested at this stage.

WiVO is a family of AI agents for conversations that turn into revenue, with operations guided by context, timing and human supervision.