WiVO Customer Experience

Turn everyconversationAnything this week?into thenextstep.

Answer questions, qualify interest, book appointments, promote offers and close more sales, across WhatsApp, Instagram and web.

3,500+businesses
90countries
25industries

Every one of them started with a diagnostic, not a contract.

One Presence AI Agent for the whole customer journey.

Bring Marketing, Sales and Customer Service together across every channel, with one continuous AI Agent.

Answers frequent questions

Pricing, hours, services, location, availability and conditions.

Captures leads

Asks for name, phone, email and reason for contact.

Hand holding a phone showing a WiVO conversation

Works 24/7

Responds even outside business hours.

Hands off to the team

When the person is interested, WiVO hands the conversation to a human.

See it work

Ask a question.
Watch what happens next.

Ask.The customer writes the way they always do, no menu, no form, no keywords.
Reads intent, not keywordsApproved price onlyEscalates on your rulesLive now
9:41
CarmenWhatsApp
Which plan should I get for two properties?
Both on the same portal? If so, the Duo plan covers it, no setup for the second listing.
Yes, same portal.
Then Duo is the one. Want the details, and the price held for 48h?
4 messagesOffer sent
CRM · Atrioupdated
ContactCarmen · WhatsApp
Listings2 · same portal
OfferDuo · held 48h
Follow-upThu 09:00
Act.Properties counted, portal confirmed, offer sent, 48h hold created, follow-up scheduled.

Every channel your customers use.
One agent that remembers them.

From the first message to the next action, WiVO keeps context moving across the channels included in your setup.

Ana
Instagram
Website
Emma
WhatsApp
Chloe
Facebook
WiVO
Telegram
Mei
E-mail
TikTok
Leo
SMS
Phone
Can I book for Friday?
Qualified lead
Handed over with context

Inside the conversation

Everything your front desk does, without the front desk.

One conversation moves from question to outcome. Follow the thread.

Customer chatting on her phone
Approved source
Price list 2026
Answer sentR$180 per sessionFirst evaluation free

Answers only what you approved

Prices, hours, policies and conditions come from your official base. Nothing is invented on the spot.

Brand Memory
Clinic front desk
09:00Free
10:00Booked
15:30Free
🗓First visit confirmed
Reminder the day before, 18:00

Books, confirms and reschedules

Reads real availability, holds the right slot and reminds the customer before the visit.

Scheduling
Person choosing options in chat
Welcome to Lumen 👋
One tapBook a visitPrices and servicesTalk to a person

Guides with one-tap choices

Menus and buttons that move people forward instead of making them type.

Guided replies
Customer sharing her details
Captured in chat
NameSarah Johnson
Phone+1 415 ···· 22
ReasonLaser · face
Qualified lead 86%

Captures and qualifies on its own

Name, contact and intent collected in the conversation. No form, no drop-off.

Lead capture
Customer browsing offers on her phone
Do you have anything for oily skin?
3 options presented
inside the same conversation
Purifying facial · $90
Book now
Deep cleanse · $120
Book now
Peel course · $310
Book now

Shows what you sell, inside the chat

Services, packages and offers presented as choices the customer can act on, from treatments to enrolments, not just products in a cart.

Conversational selling
Human agent taking over the chat
This one needs a person.
MMarta joined
with the whole thread

Hands over with the whole thread

Your team arrives knowing everything. The customer never repeats anything.

Human handoff
Customer getting a reminder
🔔Thursday, 18:00 with Dr. Vega
Reactivation
Quiet leads revived+34%

Reminds, follows up, brings back

Confirmations before the visit and a nudge for the ones who went quiet.

Reactivation

OUR AGENTS

See how our agents can help your company scale.

Customer Service Agent

Customer Service

Never lose a customer because no one responded in time. The Customer Service agent keeps your business available 24 hours a day, answers the main questions, collects the data and interest from each contact, and forwards to your team when the conversation requires human attention. This way, even outside business hours, every opportunity is received, recorded, and directed.

Sales Agent

Sales

Turn interest into opportunity before the lead goes cold. The Sales agent qualifies each contact, identifies who is ready to buy, keeps follow-up active, schedules meetings, and directs the best opportunities to the right salesperson. Your team stops wasting time with unqualified leads and losing sales due to delays, disorganization, or lack of follow-up.

Marketing Agent

Marketing

Your contact base shouldn't sit still waiting for the next campaign. The Marketing agent segments audiences, activates conversational campaigns, nurtures interests, and re-engages people who stopped responding, creating new opportunities from contacts your company has already won. Promotions, launches, events, and commercial dates start generating measurable, recurring conversations closer to conversion.

AI Human Agent

AI Human

Give your brand a recognizable face without depending on constant recordings. The AI Human presents products, explains services, and communicates news in different languages and formats, maintaining the same appearance, voice, and personality across all content. Your company gains a consistent and scalable human presence, reducing the time, cost, and complexity of producing new videos.

Omnichannel presence

Be present wherever the relationship happens.

Customers move between social, messaging, web, email and voice. WiVO keeps the relationship connected instead of turning every new channel into a new beginning.

Instagram

WhatsApp

TikTok

Facebook

WiVO customer

One customer

One continuous relationship

Telegram

Website

Email

Voice

Channels, connected

Manage every customer conversation from one connected platform.

Bring WhatsApp, voice, social, web and email together in one connected workspace. Respond, follow up and move every relationship forward without losing context.

WhatsApp
Instagram
Facebook
TikTok
Telegram
Website
Voice
E-mail
New customer message
Customer in a video conversation
Featured sneaker

Do you have this model in my size?

10:43 AM
0:24
Map of the nearest store
Nearest store

Do you have availability this weekend?

One connected inbox

Bring every conversation into one workspace, so your team can respond across channels without switching tools or losing track.

Context that follows

WiVO recognizes the same customer across channels and keeps their history, intent and preferences connected to every interaction.

One continuous relationship

A conversation can begin on Instagram, continue on WhatsApp and move to a call, sale or support resolution without starting over.

WiVO AI Human Agents can see, hear, act, and understand.

Voice agents talk at your customers. WiVO AI humans talk with them, remember every word, and understand what they actually mean. Built, tuned, and deployed by our team alongside yours.

AI Humans

You've never talked to AI like this before.

Always There

The next evolution in Brand Presence.

Meet Steve

Steve is WiVO's Video Presence Agent. Talk to him about your business, ask about WiVO, or discover which agent can strengthen your brand's Presence.

Just start talking.

CHOOSE YOUR WIVO AGENT

Start with one agent.
Build your presence from there.

Each WiVO agent solves a specific part of your customer journey. Start with what your business needs today and connect more agents as you grow.

Customer Service

From
R$500
/ month
24/7 customer support
Instant response
FAQ automation
Ticket escalation
Multi-channel ready
Start with Service

Sales

Custom pricing
Lead qualification
Product recommendations
Objection handling
Meeting booking
CRM integration
Talk to us

Marketing

Custom pricing
Campaign engagement
Audience insights
Content recommendations
Lead nurturing
Analytics & reporting
Talk to us

Video Agent

From
R$1.200
/ month
AI video conversations
Personalized interactions
Video explains & demos
Real-time engagement
Multi-language support
Get Video Agent

A real-time AI human trained on your brand content, with voice, face, conversation memory and website, WhatsApp and CRM integration.

Explore Video Agent